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Shipping & Return Policy

Return Policy

You may return items that are unopened, not used including the price tags.

Please contact your Website Agent to arrange an appointment for any items to be returned or exchanged.  For your information, every transaction you make, we incur surcharges from our merchant processor.  We would like to minimize the charges so we suggest the following available options for you to choose from:

Refund Policy

For refunds, you may avail our cash option refund but subject for a flat fee or a fix percentage to be taken from the full amount of purchase.  So your rewards won't be affected, we suggest you apply the amount as a store credit or gift certificate that can be used to your Agent's Website or through us.

Your designated Website Agent will guide you how  to return any items by simply logging in to your account.  To view your orders, click the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping Policy

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Privacy Policy

We uses a payment gateway that is PCI (Payment Card Industry) compliant to securely process your credit card transaction.  We do not use your data for any other purposes than to process your payment.  To guard your personal information, we maximize your safety and security by encrypting all our "Online-Payment-Forms".  The lock symbol at the bottom of your browser confirms the encryption.  For additional security, we do not store your credit card information online.  As soon as your transaction is complete, your credit card information is automatically removed from our website.